Shipping & retour

 

Returns

It can of course always happen that after receiving the articles you are not completely satisfied or have second thoughts. This is no problem at all!

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be refunded the full order amount including shipping costs. Only the costs for return from your home to the web store are for your own account. For the exact rates, consult the website of your carrier.

If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right you can contact us via contact@kleingebleven.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

 

Shipping

For shipping costs within the Netherlands from January 1, 2019 I charge for a package up to 10 kilos 5.75 euros. Packages heavier than 10 kilos cost 8.75 euros to send. Above 20 kg it becomes 13.25 euros.

For items that fit in an envelope, 1.95 or 2.95 applies depending on the weight.

For orders over 50 euros I do not charge shipping costs within the Netherlands.

Kleingebleven is not responsible for lost mail items. We will, of course, help to get the package back on the surface and help to find a solution.

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